Terms & Conditions

1. ‘The Sisterhood Studio’ is Erin Hannaford trading as The Sisterhood Studio.
2. ‘The Client’ is the party making a booking for design related services from The Sisterhood Studio.
3. ‘An Order’ is the request for services from The Sisterhood Studio.
4. ‘The project’ is a term used to describe service from The Sisterhood Studio.
The terms and conditions apply to all dealings between The Client and The Sisterhood Studio. By placing an order with The Sisterhood Studio, you as a Client are forming a legally binding contract for services and you agree to the following terms & conditions.

QUOTATIONS.
• All quotes are valid for 7 days only.
• All prices are including GST unless otherwise stated.
• All prices are in Australian Dollars.
• Any additional work outside the terms of the quote will be charged at an hourly rate of $45 per/hour.
• The Sisterhood Studio is not responsible for increases in materials by third party services (eg printers, packaging suppliers, web developers) where the increases are beyond our control.

PAYMENTS.
• A 50% non-refundable booking deposit is required before starting any design project.
• Payments are to be made either by bank deposit transfer or via Stripe.
• There is a fee for using Stripe that the client will pay.
• All invoice terms are 7 business days from the date of the invoice.
• Accounts which are not paid on time will incur a late administration fee of 10% which accrues monthly on the outstanding amount.
• Final artwork files will not be handed over until the invoice has been paid in full.
• All work not completed within a 2 month period will be invoiced regardless.
• Payment is required for any artwork or drafts, that have been terminated on your request at any stage of development, prior to completion. Invoice will be issued as ‘work to date’.
• If debt collection is required for unpaid invoices, The Client is responsible for any costs incurred (fees/commissions payable to the debt collectors)

CANCELLATION
• The Client may cancel this Agreement for any reason by providing a minimum of 10 days written notice to Company, any deposit paid prior to cancellation will be non-refundable.
• The Sisterhood Studio may cancel this Agreement at any time for any reason by providing written notice to The Client. In the event that The Sisterhood Studio cancels this Agreement, The Sisterhood Studio will provide any artwork completed and paid for to date. 

NO GUARANTEES
• The Sisterhood Studio cannot guarantee the outcome of design services and the client’s comments about the outcome are expressions of opinion only.
•The Client acknowledges that The Sisterhood Studio cannot guarantee any results for design as outcomes are based on subjective factors that cannot be controlled by The Sisterhood Studio.

COMMUNICATION.
• The Sisterhood Studio is an online business therefore the majority of our communication is made via email, this helps us keep track of specific design requirements & any changes required.
• If you would like to chat with us on the phone or via skype we are happy to do so, however we ask that you please email us and make an appointment for a time to chat.

COPYRIGHT.
• The Client assumes full copyright and reproduction rights upon full payment of a completed project.
• The Sisterhood Studio retains personal rights to use completed projects and concept artwork for the purpose of marketing The Sisterhood Studio.
• All images displayed on the The Sisterhood Studio website, instagram or facebook page are subject to copyright, and must not be copied or used without full permission from The Sisterhood Studio and the Client. Any breach of copyright will result in legal action being taken as necessary.

DESIGN CREDIT. 
• The Client allows The Sisterhood Studio to display any projects on the website/ instagram/ facebook page/ and portfolio for self promotion purposes.
• The Client agrees to allow The Sisterhood Studio to credit design work on all websites designed by The Sisterhood Studio.

TURNAROUND TIMES.
• The Sisterhood Studio will make every effort to meet deadlines. All quoted turnaround times are approximate. The Sisterhood Studio will not be held responsible or liable for any costs resulting from late artwork or printing deliveries.

APPROVAL.
• Approval is required for all projects, via email prior to work being released.
• Whilst all care is taken by The Sisterhood Studio, The Sisterhood Studio is not responsible for any spelling, grammatical, numerical errors or omissions after final approval. Even if these errors are from The Sisterhood Studio, it is the Client’s responsibility to proof read and check thoroughly their projects to identify any errors prior to approval.

IMAGES.
• Some designs may contain stock images that are available for purchase.
• Any images supplied by the Client must be provided in high resolution and preferably in CMYK. v is not responsible for colour variations in conversion from RGB to process CMYK.
• The Sisterhood Studio is not responsible for the reproduction quality of supplied images.

COLOUR MATCHING & PRINTING
• Whilst all care is taken, The Sisterhood Studio does not take responsibility for Client supplied artwork that does not print properly.
• Please note that colour on projects can vary from screen to final product. Screen proofing is not indicative of final printed piece. Printed colours can vary from printer to printer, job to job, run to run, or even front to back, due to the nature of the CMYK printing process.
• Trimming can vary from printer to printer.